Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post… Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer […]

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  Â· Posted in: BOTS, Dynamics 365

Project: "Gauge" is now in Technical Preview! New addition to Dynamics 365 for Talent

We are excited to announce the technical preview of Project: "Gauge", a new addition to Dynamics 365 for Talent. You can use Gauge to create online skill assessments that will help you find and hire the best talent faster. For the technical preview, we’re launching Project: "Gauge" as a stand-alone service. Soon you’ll be able […]

October 8, 2017 · Rahul Desai · No Comments
Tags: , , ,  Â· Posted in: Cloud, Dynamics 365, Dynamics 365 for Talent

Security, Privacy and Compliance information for Microsoft Cloud Services

  Third party independent audit and GRC assessment reports for Microsoft cloud services. Stay up to date on how Microsoft cloud services comply with global standards that matter to your organization. Service Trust Preview –

August 2, 2017 · Rahul Desai · No Comments
Tags: , , , , , ,  Â· Posted in: Azure, Cloud, Digital Services, Dynamics 365, Microsoft 365, Office 365, Tools, Tips & Utilities

Dynamics 365 for Talent Technical Preview Is Here!

More at the link below: Dynamics 365 for Talent Technical Preview Is Here! – Microsoft Dynamics 365, Enterprise edition Community

June 6, 2017 · Rahul Desai · No Comments
Tags: , , ,  Â· Posted in: Dynamics 365, Microsoft, Tools, Tips & Utilities

Download Unified Service Desk for Microsoft Dynamics 365 from Official Microsoft Download Center

Version 2.2 now available…. Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions. For more information, see Unified Service Desk Administration […]

April 17, 2017 · Rahul Desai · No Comments
Tags: , , ,  Â· Posted in: Dynamics 365, Dynamics CRM, Microsoft, Tools, Tips & Utilities

Accelerate business success with Microsoft FastTrack for Dynamics 365

  Originally offered as a one-time onboarding benefit for Office 365 customers, Microsoft FastTrack has rapidly evolved over the past 18 months to become the customer success service that helps businesses onboard and drive adoption of Microsoft Cloud. Today, we are announcing the preview of Microsoft FastTrack for Dynamics 365, a program that represents Microsoft’s […]

January 23, 2017 · Rahul Desai · No Comments
Tags: , ,  Â· Posted in: Cloud, Dynamics 365, Microsoft, Tools, Tips & Utilities

Microsoft Dynamics 365 Developer Toolkit

  The Developer Toolkit is a set of Microsoft Visual Studio Integration tools, focused on accelerating the development of custom code for Microsoft Dynamics 365(CRM) Using the toolkit, you can create, develop and deploy CRM plug-ins, custom workflow assemblies and web resources without leaving the Visual Studio environment. This is public beta 1 of the […]

November 25, 2016 · Rahul Desai · No Comments
Tags: , ,  Â· Posted in: Dynamics 365, Dynamics CRM, Microsoft, Tools, Tips & Utilities

Use Azure ExpressRoute to get a dedicated, private connection to Microsoft Dynamics 365 for Operations

  Use Azure ExpressRoute to get a dedicated, private connection to Microsoft Dynamics 365 for Operations – Microsoft Dynamics AX Community https://docs.microsoft.com/en-us/azure/expressroute/expressroute-introduction

November 22, 2016 · Rahul Desai · No Comments
Tags: , , ,  Â· Posted in: Azure, Dynamics 365, Dynamics AX, Tools, Tips & Utilities

Microsoft Dynamics 365 Roadmap

Dynamics 365 Roadmap…. The Dynamics 365 Roadmap provides a snapshot of what we’re working on. Use this roadmap to find out what is being made generally available and what is in development. All dates and features that are in development are preliminary, are based on current expectations, and are subject to change without notice. Microsoft […]

November 3, 2016 · Rahul Desai · No Comments
Tags: , ,  Â· Posted in: Cloud, Dynamics 365, Microsoft, Tools, Tips & Utilities

Microsoft Dynamics 365 – Now generally available

  Microsoft Dynamics 365 – Now generally available – Microsoft Dynamics Blog

November 1, 2016 · Rahul Desai · No Comments
Tags: , , ,  Â· Posted in: ADXStudio, Company News timeline, Dynamics 365, Dynamics AX, Dynamics CRM, FieldOne, Microsoft, Office 365, Power BI, PowerApps, Voice of the Customer Surveys