Archive for September, 2015

Announcing UX Design Guidelines for Microsoft Dynamics CRM White Paper

UX design guidelines, a collection of best practices based on real life customer experiences….

Microsoft Dynamics CRM underwent a major user experience (UX) refresh with the release of Microsoft Dynamics CRM 2013 and enhanced further in subsequent releases. This white paper will give insight to the key design principles behind this refresh but as importantly how to take best take advantage of them in implementation projects.

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September 30, 2015 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Dynamics CRM, Microsoft, Tools, Tips & Utilities

Microsoft acquires FieldOne, global provider of field service management solutions for the enterprise

Another one acquired back in July 15…..

FieldOne is a great fit for Dynamics CRM adding to our extensive customer service capabilities – which includes chat, knowledge management and self-service functionality from Parature which we acquired in January of 2014.  Like Parature, FieldOne is offered to customers as a cloud service. It’s built on Microsoft technology for fast integration, it already works great with other Microsoft productivity offerings like Office 365 and SharePoint, and has cross-platform capabilities meaning it can work on different devices enhancing the mobile experience which is so critically important in field service management. FieldOne was built from the ground up to leverage Dynamics CRM, and this means that our customers can take advantage of its capabilities right away.

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September 28, 2015 · Rahul Desai · No Comments
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Microsoft acquires Adxstudio Inc., Web portal and application lifecycle management solutions provider

Another great acquisition…

Packed with compelling features that extend Dynamics CRM to the Web, Adxstudio Web portals are built natively on Dynamics CRM, allowing our customers to easily connect and extend their key sales and customer services business processes online. These portals work with the CRM application easily and naturally for both online and on-premises customers, who can take advantage of this offering right away. Adxstudio portals can also be used along with our Parature Service thanks to native integration with Parature’s rich knowledge management solutions.

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September 28, 2015 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: ADXStudio, Dynamics CRM, Microsoft, Tools, Tips & Utilities

Microsoft reinvents productivity with upcoming release of customer engagement solution

Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of its customer engagement solution. The most comprehensive upgrade ever for Dynamics CRM includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more. More at the link below:

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September 10, 2015 · Rahul Desai · No Comments
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Microsoft Dynamics CRM 2015, 2013, and 2011 Updates: Release Dates, Build Numbers, and Collateral

Do you want to know if certain Service Packs or versions of a Microsoft product or technology are supported with Dynamics CRM?  If so, consult the Microsoft Dynamics CRM Compatibility List.  For example, you can use this KB to determine the latest Microsoft SQL Server major version and Service Pack that is supported. Microsoft will list new products like Internet Explorer 11 and Windows 8.1 as "TBD" until testing is complete; generally near General Availability (GA) of that product.

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September 1, 2015 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Dynamics CRM, Microsoft, Tools, Tips & Utilities