Office 365: What is Customer Lockbox?

This is handy Smile.

Office 365 Customer Lockbox feature which will help a customer to control how a Microsoft support engineer is going to access customer data during a scenario where customers have raised a support request to investigate some service issues related to customers Office 365 tenant.

Office 365 Customer Lockbox allows the customer to Approve or Reject access request made by the Microsoft Support engineers to access customer data. If customers give access by Approving the request, Microsoft Support Engineers will be able to access the data to help customers resolve issues if they deem necessary.

Office 365: What is Customer Lockbox and How to Enable it – TechNet Articles – United States (English) – TechNet Wiki

November 14, 2017 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Cloud, Office 365, Tools, Tips & Utilities

Microsoft 365: Training content

Great content covering Business Development, Technical readiness, and On-demand webinars:

November 7, 2017 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Azure, Cloud, Microsoft 365, Tools, Tips & Utilities

Azure Stack– Step 1 From On Premises to Cloud migration / Hybrid implementation Strategy? Feasibly :)

Some conceptual excerpts around Azure Stack:

  • Speed up development with consistent processes, DevOps tools, and open-source components
  • Adopt the cloud on your terms, choosing the hybrid deployment that works best for you
  • Get up and running quickly with purpose-built integrated systems


Azure Stack is an extension of Azure. It brings the agility and innovation of cloud computing to on-premises environments. Organizations can now build modern applications across hybrid cloud environments with the right flexibility and control.

The consistency is key. Developers can build applications using a consistent set of Azure services and DevOps processes and tools, then collaborate with operations to deploy to the location that best meets the business, technical, and regulatory requirements. Developers can speed up new cloud application development by using pre-built solutions from the Azure Marketplace, including open source tools and technologies.

November 7, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: Architecture, Azure, Cloud, Digital Services, Microsoft, Tools, Tips & Utilities

Azure: Products availability by region

With 42 announced regions, the below link makes it easy to choose the datacentre and region that’s right for consumptions.

*Non-Regional services are ones where there is no dependency on a specific Azure region

November 5, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Azure, Cloud, Microsoft

Data: Modernize your applications across on-premise and cloud with the Microsoft Data Accelerator Program

October 30, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: Azure, Cloud, Digital Services, Microsoft, SQL Server, Tools, Tips & Utilities

Microsoft Forms Vs Dynamics Voice of Customer

A quick Venn Diagram outlining high level (use case of Polls, Surveys and Quizzes) features, commonality and differentiators.


October 25, 2017 · Rahul Desai · No Comments
Tags: , , , , ,  · Posted in: Cloud, Dynamics 365, Microsoft Forms, Office 365, Voice of the Customer Surveys

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post…

Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer from a conversation with a bot to an actual live agent can be a key capability in realizing scale while also ensuring high-quality customer engagements……

Link to the post…

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: BOTS, Dynamics 365

AWS to Azure Services Comparison

Great comparison of services at a high level, excerpts from the article as below:

Azure and AWS for multicloud solutions

As the leading public cloud platforms, Azure and AWS each offer businesses a broad and deep set of capabilities with global coverage. Yet many organizations choose to use both platforms together for greater choice and flexibility, as well as to spread their risk and dependencies with a multicloud approach. Consulting companies and software vendors might also build on and use both Azure and AWS, as these platforms represent most of the cloud market demand

More at the link below:

The PDF can be downloaded at the link:

Download a PDF of the Azure & AWS Cloud Service Map

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: Azure, Cloud, Microsoft, Tools, Tips & Utilities

Project: "Gauge" is now in Technical Preview! New addition to Dynamics 365 for Talent

We are excited to announce the technical preview of Project: "Gauge", a new addition to Dynamics 365 for Talent. You can use Gauge to create online skill assessments that will help you find and hire the best talent faster.

For the technical preview, we’re launching Project: "Gauge" as a stand-alone service. Soon you’ll be able to plug Project: "Gauge" into other Dynamics 365 for Talent Apps. For example, you can seamlessly integrate Gauge with Attract by adding an assessment activity into your recruiting process.

More at the link:

October 8, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Cloud, Dynamics 365, Dynamics 365 for Talent

Azure AD authentication extensions for Azure SQL DB and SQL DW tools


With the latest SQL server tools release we extended the Azure AD authentication support for SQL DB and DW tools for token-based authentication (Universal authentication) with MFA support.


Azure AD authentication extensions for Azure SQL DB and SQL DW tools

September 5, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Azure, Cloud, SQL Server, Tools, Tips & Utilities