Migrate from Adxstudio 7 to Portal capabilities for Dynamics 365

Portals announcement…..

As we announced in September 2017, Product support for legacy Adxstudio Portals v7 will end on August 1, 2018.

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February 15, 2018 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: ADXStudio, Cloud, Dynamics 365, Microsoft, Tools, Tips & Utilities

Office 365 Change Management Survival Guide

This link below brings together some of the best information about changes and updates to Office 365 all in one place. Whether it is roadmap information, or what is new in Office 365 or Office 365 updates, this and more are part of this survival guide…..

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February 13, 2018 · Rahul Desai · No Comments
Tags: , , , , , , ,  · Posted in: Azure, Cloud, Dynamics 365, Dynamics CRM, Office 365, Power BI, PowerApps

Unified Service Desk 3.2.0 is Released

 

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February 8, 2018 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Dynamics 365, Dynamics CRM, Tools, Tips & Utilities

Microsoft Forms Vs Dynamics Voice of Customer

A quick Venn Diagram outlining high level (use case of Polls, Surveys and Quizzes) features, commonality and differentiators.

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , , ,  · Posted in: Cloud, Dynamics 365, Microsoft Forms, Office 365, Voice of the Customer Surveys

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post…

Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer from a conversation with a bot to an actual live agent can be a key capability in realizing scale while also ensuring high-quality customer engagements……

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October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: BOTS, Dynamics 365

Project: "Gauge" is now in Technical Preview! New addition to Dynamics 365 for Talent

We are excited to announce the technical preview of Project: "Gauge", a new addition to Dynamics 365 for Talent. You can use Gauge to create online skill assessments that will help you find and hire the best talent faster.

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October 8, 2017 · Rahul Desai · No Comments
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Security, Privacy and Compliance information for Microsoft Cloud Services

 

Third party independent audit and GRC assessment reports for Microsoft cloud services. Stay up to date on how Microsoft cloud services comply with global standards that matter to your organization.

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August 2, 2017 · Rahul Desai · No Comments
Tags: , , , , , ,  · Posted in: Azure, Cloud, Digital Services, Dynamics 365, Microsoft 365, Office 365, Tools, Tips & Utilities

Dynamics 365 for Talent Technical Preview Is Here!

More at the link below:

Dynamics 365 for Talent Technical Preview Is Here! – Microsoft Dynamics 365, Enterprise edition Community

June 6, 2017 · Rahul Desai · No Comments
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Download Unified Service Desk for Microsoft Dynamics 365 from Official Microsoft Download Center

Version 2.2 now available….

Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions. For more information, see Unified Service Desk Administration Guide.

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April 17, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Dynamics 365, Dynamics CRM, Microsoft, Tools, Tips & Utilities

Accelerate business success with Microsoft FastTrack for Dynamics 365

 

Originally offered as a one-time onboarding benefit for Office 365 customers, Microsoft FastTrack has rapidly evolved over the past 18 months to become the customer success service that helps businesses onboard and drive adoption of Microsoft Cloud.

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January 23, 2017 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Cloud, Dynamics 365, Microsoft, Tools, Tips & Utilities