PowerBI: Common Data Service for Analytics

Coming soon….

The CDS for Analytics capability will reduce the complexity of driving business analytics across data from business apps and other sources…. More at the link below.

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March 21, 2018 · Rahul Desai · No Comments
Tags: , , , , , , ,  · Posted in: BI and Analytics, Cloud, Common Data Service, Dynamics 365, Office 365, Power BI

Deprecated features: Dynamics 365 Portals capabilities

Important bits and pieces, specially if you are working on a Portals implementation / upgrade project…more at the link below:

https://blogs.msdn.microsoft.com/crm/2018/03/20/portal-capabilities-for-dynamics-365-deprecated-features/

March 20, 2018 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: ADXStudio, Cloud, Dynamics 365, Dynamics CRM, Dynamics Portals, General

Enhanced Knowledge Base Usage Analytics with Azure Application Insights and Power BI

https://blogs.msdn.microsoft.com/geoffreyinnis/2018/03/09/enhanced-dynamics-365-knowledgebase-usage-analytics-with-azure-application-insights-and-power-bi/

March 11, 2018 · Rahul Desai · No Comments
Tags: , , , , , , , ,  · Posted in: Azure, BI and Analytics, Cloud, Dynamics 365, Power BI, Tools, Tips & Utilities

Microsoft Flow Learning Resources

A great set of resources for all levels…. https://flow.microsoft.com/en-us/blog/microsoft-flow-learning-resources-materials/

February 24, 2018 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Dynamics 365, Dynamics CRM, Microsoft, Microsoft Flow, Tools, Tips & Utilities

Migrate from Adxstudio 7 to Portal capabilities for Dynamics 365

Portals announcement…..

As we announced in September 2017, Product support for legacy Adxstudio Portals v7 will end on August 1, 2018.

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February 15, 2018 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: ADXStudio, Cloud, Dynamics 365, Microsoft, Tools, Tips & Utilities

Office 365 Change Management Survival Guide

This link below brings together some of the best information about changes and updates to Office 365 all in one place. Whether it is roadmap information, or what is new in Office 365 or Office 365 updates, this and more are part of this survival guide…..

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February 13, 2018 · Rahul Desai · No Comments
Tags: , , , , , , ,  · Posted in: Azure, Cloud, Dynamics 365, Dynamics CRM, Office 365, Power BI, PowerApps

Unified Service Desk 3.2.0 is Released

 

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February 8, 2018 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Dynamics 365, Dynamics CRM, Tools, Tips & Utilities

Microsoft Forms Vs Dynamics Voice of Customer

A quick Venn Diagram outlining high level (use case of Polls, Surveys and Quizzes) features, commonality and differentiators.

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , , ,  · Posted in: Cloud, Dynamics 365, Microsoft Forms, Office 365, Voice of the Customer Surveys

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post…

Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer from a conversation with a bot to an actual live agent can be a key capability in realizing scale while also ensuring high-quality customer engagements……

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October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: BOTS, Dynamics 365

Project: "Gauge" is now in Technical Preview! New addition to Dynamics 365 for Talent

We are excited to announce the technical preview of Project: "Gauge", a new addition to Dynamics 365 for Talent. You can use Gauge to create online skill assessments that will help you find and hire the best talent faster.

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October 8, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Cloud, Dynamics 365, Dynamics 365 for Talent