Office 365: What is Customer Lockbox?
This is handy 
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Office 365 Customer Lockbox feature which will help a customer to control how a Microsoft support engineer is going to access customer data during a scenario where customers have raised a support request to investigate some service issues related to customers Office 365 tenant.
Office 365 Customer Lockbox allows the customer to Approve or Reject access request made by the Microsoft Support engineers to access customer data. If customers give access by Approving the request, Microsoft Support Engineers will be able to access the data to help customers resolve issues if they deem necessary.
November 14, 2017
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Rahul Desai · 
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Tags: Microsoft, Office 365, Rahul Desai · Posted in: Cloud, Office 365, Tools, Tips & Utilities