Archive for the ‘Dynamics 365’ Category

Microsoft Forms Vs Dynamics Voice of Customer

A quick Venn Diagram outlining high level (use case of Polls, Surveys and Quizzes) features, commonality and differentiators.

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , , ,  · Posted in: Cloud, Dynamics 365, Microsoft Forms, Office 365, Voice of the Customer Surveys

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post…

Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer from a conversation with a bot to an actual live agent can be a key capability in realizing scale while also ensuring high-quality customer engagements……

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October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: BOTS, Dynamics 365

Project: "Gauge" is now in Technical Preview! New addition to Dynamics 365 for Talent

We are excited to announce the technical preview of Project: "Gauge", a new addition to Dynamics 365 for Talent. You can use Gauge to create online skill assessments that will help you find and hire the best talent faster.

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October 8, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Cloud, Dynamics 365, Dynamics 365 for Talent

Security, Privacy and Compliance information for Microsoft Cloud Services

 

Third party independent audit and GRC assessment reports for Microsoft cloud services. Stay up to date on how Microsoft cloud services comply with global standards that matter to your organization.

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August 2, 2017 · Rahul Desai · No Comments
Tags: , , , , , ,  · Posted in: Azure, Cloud, Digital Services, Dynamics 365, Microsoft 365, Office 365, Tools, Tips & Utilities

Dynamics 365 for Talent Technical Preview Is Here!

More at the link below:

Dynamics 365 for Talent Technical Preview Is Here! – Microsoft Dynamics 365, Enterprise edition Community

June 6, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Dynamics 365, Microsoft, Tools, Tips & Utilities

What is group-based licensing in Azure Active Directory?

The azure AD team has announced a service offering to dynamically license users based off group membership, excerpts from the post:

Microsoft cloud services, such as Office 365, Enterprise Mobility + Security, Dynamics CRM, and other similar products, require licenses. These licenses are assigned to each user who needs access to these services. To manage licenses, administrators use one of the management portals (Office or Azure) and PowerShell cmdlets. Azure Active Directory (Azure AD) is the underlying infrastructure that supports identity management for all Microsoft cloud services. Azure AD stores information about license assignment states for users.+

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April 28, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: Azure, Cloud, Dynamics 365, Microsoft, Office 365, Tools, Tips & Utilities

Download Unified Service Desk for Microsoft Dynamics 365 from Official Microsoft Download Center

Version 2.2 now available….

Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions. For more information, see Unified Service Desk Administration Guide.

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April 17, 2017 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Dynamics 365, Dynamics CRM, Microsoft, Tools, Tips & Utilities

Accelerate business success with Microsoft FastTrack for Dynamics 365

 

Originally offered as a one-time onboarding benefit for Office 365 customers, Microsoft FastTrack has rapidly evolved over the past 18 months to become the customer success service that helps businesses onboard and drive adoption of Microsoft Cloud.

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January 23, 2017 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Cloud, Dynamics 365, Microsoft, Tools, Tips & Utilities

Microsoft Dynamics 365 Developer Toolkit

 

The Developer Toolkit is a set of Microsoft Visual Studio Integration tools, focused on accelerating the development of custom code for Microsoft Dynamics 365(CRM)

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November 25, 2016 · Rahul Desai · No Comments
Tags: , ,  · Posted in: Dynamics 365, Dynamics CRM, Microsoft, Tools, Tips & Utilities

Use Azure ExpressRoute to get a dedicated, private connection to Microsoft Dynamics 365 for Operations

 

Use Azure ExpressRoute to get a dedicated, private connection to Microsoft Dynamics 365 for Operations – Microsoft Dynamics AX Community

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November 22, 2016 · Rahul Desai · No Comments
Tags: , , ,  · Posted in: Azure, Dynamics 365, Dynamics AX, Tools, Tips & Utilities