Preview feature: Voice of the Customer surveys

 

With Voice of the Customer surveys, you can create and send out surveys to get feedback from your customers about your products or services. Respondents can take the surveys on a phone, tablet, or computer. You can see your customer’s feedback history as you work a sale or resolve a service case.

The survey analytics included with the Voice of the Customer solution help you use customer feedback to identify gaps in service, run targeted marketing campaigns, and send offers to increase sales.

Preview feature: Voice of the Customer surveys – Microsoft Dynamics CRM Team Blog – Site Home – MSDN Blogs

January 14, 2016 · Rahul Desai · No Comments
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