Archive for October 25, 2017

Microsoft Forms Vs Dynamics Voice of Customer

A quick Venn Diagram outlining high level (use case of Polls, Surveys and Quizzes) features, commonality and differentiators.

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , , ,  · Posted in: Cloud, Dynamics 365, Microsoft Forms, Office 365, Voice of the Customer Surveys

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post… Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer […]

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: BOTS, Dynamics 365

AWS to Azure Services Comparison

Great comparison of services at a high level, excerpts from the article as below: Azure and AWS for multicloud solutions As the leading public cloud platforms, Azure and AWS each offer businesses a broad and deep set of capabilities with global coverage. Yet many organizations choose to use both platforms together for greater choice and […]

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: Azure, Cloud, Microsoft, Tools, Tips & Utilities