Enhanced Knowledge Base Usage Analytics with Azure Application Insights and Power BI

https://blogs.msdn.microsoft.com/geoffreyinnis/2018/03/09/enhanced-dynamics-365-knowledgebase-usage-analytics-with-azure-application-insights-and-power-bi/

March 11, 2018 · Rahul Desai · No Comments
Tags: , , , , , , , ,  · Posted in: Azure, BI and Analytics, Cloud, Dynamics 365, Power BI, Tools, Tips & Utilities

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post… Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer […]

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  · Posted in: BOTS, Dynamics 365