Archive for the ‘BOTS’ Category

Common Data Service is now Microsoft Dataflex Pro…

Microsoft DataFlex: Low-code data platform for Teams, and provides relational data storage, rich data types, enterprise grade governance, and one-click solution deployment https://powerapps.microsoft.com/en-us/blog/introducing-microsoft-dataflex-a-new-low-code-data-platform-for-microsoft-teams/ https://powerplatform.microsoft.com/en-us/common-data-service/ and… Common data service is now Microsoft DataFlex Pro

July 21, 2020 · Rahul Desai · No Comments
Tags: , , , , , , , , ,  Â· Posted in: Architecture, BOTS, Cloud, Common Data Service, Data Platform, DataFlex, Dataflex Pro, Digital Transformation, Dynamics 365, Logic Apps, Microsoft Teams, Power Platform, PowerApps

New! Dynamics 365 Virtual Agent for Customer Service is available for preview

Dynamics 365 Virtual Agent.. So, the new cloud service which was announced in the public preview in April 2019 is now available (still in preview). It goes without saying, so easy to develop and deploy the virtual agent / bot, I actually did one within 15 minutes…. no boundaries on what you can do with […]

June 5, 2019 · Rahul Desai · No Comments
Tags: , , , , , ,  Â· Posted in: Architecture, Azure, BI and Analytics, BOTS, Cloud, Common Data Service, Dynamics 365, Power Platform, Tools, Tips & Utilities

Bots as Chat Agents, with Escalation to Live Agents

Excerpts from the post… Bots offer organizations a means of scaling customer service and customer engagement through natural and intuitive conversational experiences, as we’ve seen in some of our earlier posts. But bots will not always be able to meet all of our customers’ needs during an interaction. Being able to seamlessly transition a customer […]

October 25, 2017 · Rahul Desai · No Comments
Tags: , , , ,  Â· Posted in: BOTS, Dynamics 365